Financial Hardship and Debt Counselling

Our financial hardship policy is available at:
If you are experiencing genuine financial hardship and think you may be covered by our policy, please contact your account manager on 1300660153 to discuss and provide evidence of the financial hardship for us to consider.
If you are experiencing financial hardship, there are a number of organisations which provide free counseling and assistance. To find a financial counselor in your area visit
A report from a financial counselor can help show what you can afford to pay towards your telecommunications services and may be required under our financial hardship policy.


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